Solution Overview

    The Service Provider Solution offers a powerful application harnessing cutting-edge features to cater to the growing demand for one-stop service marketplace.

    Color Theme Management

    With just one button click, you can revise the color theme to give a new look and feel to the application.

    In-App Messaging

    The in - app messaging allows to monitor the communication between service requester and providers to thoroughly analyse the service claims and business.

    Application Content Management

    Manage application content regarding the terms and conditions, privacy policy, about app etc. through the admin panel saving the hassle & development cost for changing the content.

    Multiple Language Integration

    The solution can target a variety of audiences with different language needs, as it supports several languages.

    Service Configurations

    Manage the services along with its content and configurations. Activate and deactivate service as required without any development cost or investment.

    Country Wise Currency

    Payments are easy & hassle free. Connect your bank with the system at once, and the wallet helps in managing the payments. The system supports multiple currencies depending on the country it is launched in.

    User Application

    Designed to enhance simplicity and improve user experience, the user application helps the end-users to indicate all the information with simple button clicks. One can create and monitor a customized checklist of the requested service. Review and rate the service provider and claim in case of any inconvenience which is taken care of directly by the system admin.

    User Application
    Choose Services

    Users can choose their service type & schedule the service as needed. Users can book their service provider by the hour/fixed or by the service needed.

    Manage Booking

    Select the service required from a wide range of services provided by the system and specify the basic details like service location, date and time etc.

    Custom Service Checklist

    Create checklist, select addons and specify instructions for the services for cleaning.

    In - App Messaging

    The service provider and user can chat as soon as the request is accepted by the service provider and until the job begins.

    Multiple language support

    Change the application’s language according to one’s convenience from the given range of multilingual support.

    Claim Management

    Provide robust customer support through the claiming module where the user just needs to select the reason, describe the issue and upload photos which are directly addressed & resolved by the system admin.

    Service Order Management

    Maintain the history of the past orders and their information helping to display all the required information to the user with all logs related to that service.

    Wallet Based Payments

    Fill up your wallet once, and the system will manage your order and cancellation charges. Withdraw your leftover balance in bulk removing the hassle of online payments.

    Service Provider Application

    Managing work orders and their payments could be a cumbersome task. Simplifying this complexity, the service provider mobile application will allow the providers to connect and acquire customers and communicate with them with a predefined work checklist while receiving the service request. The application allows the providers to maintain their own rate cards keeping the charges flexible and transparent. Handling the claims from the service providers as well the system assures that the providers are paid for the work they do.

    User Application
    Choose & Manage Services

    The providers have the liberty to choose the services that they wish to provide.

    Set Service Rates

    The system offers the providers to define their own service rates. The system doesn’t bound the provider to work for fixed service rates.

    Obtain Service Request

    Accept or reject requests based on one’s own availability. The provider can go through the entire service request checklist and decide whether he would like to accept or reject It

    Manage Service Orders

    Tab based Completed, Cancelled, Accepted, Rejected orders are displayed with all the required details of the job and its possible actions helping the providers to manage their orders efficiently.

    Claim Management

    It is made sure that the providers are paid for the services they provide. By the means of claim they can address their issues with the customer to the system admin.

    In - App Messaging

    The service provider and user can chat with each other as soon as the request is accepted by the service provider and until the job begins

    Service Company Management

    A service providing entrepreneur can manage his employees and allocate them the service requests. The employees are able to manage their allocated work orders.

    Wallet Based Payments

    Link your bank to wallet one time & the system will manage your order and cancellation charges. Withdraw your left over balance in bulk removing the hassle of online payments.

    Admin Panel

    Admin will manage all users and see the activity of all users. Admin has full right to add, delete, edit the service provider and will manage the profile of service providers. Admin will manage the service management by adding any new service suggested by the service provider. Admin will manage the whole payment mode in the app.

    User Application
    App Theme Management

    Modify the color theme of the app interface. This customization module will let you keep your app attractive and trendy.

    Application Configuration

    The admin can manage the cms pages and can update the version of the app.

    Language Management

    Activate/Deactivate the languages supported in the system.

    Dashboard Analytics

    Get actionable insights on your business operations with quick summary and stats of the system operations like number of orders, claims, requests, users and much more.

    Commission and User Management

    Configure service commission rates based on country, service type, etc. Admin can also manage system users, block them if needed and view their requests and other details.

    Service Management

    Manage different service categories. Configure various services, add categories and set default rates and check list items & add ons accordingly.

    Manage Claim & Refunds

    Admin can view both user and service provider’s claims which user has claimed to service provider and vice versa. It is a simple process to refund money to respective user and maintain customer loyalty.

    Service Order Management and Vendor Verification

    The admin can view all service bookings in real-time with their status and can accept or reject the provider to assure the reliability of getting the service done.

    Bring Automation, Efficiency and Scale to Your Service Operations

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    Technologies We Use

    Platform Languages

    • Android
    • Kotlin
    • Swift
    • iOS

    API Development

    • Node JS

    Database

    • Mongo DB

    System Flow

    • User Registration
    • Search for the requirements and submit
    • Select the best service provider
    • Select the best bid
    • Get status update from the provider
    • See payment details and submit payment
    • Rate the provider and option to make provider favourite
    • Display of History

    Industry We Serve

    We have specialization in serving various industry verticals whether they are start-ups,small companies or huge enterprises.

    • Healthcare / Medical
    • Education / E-Learning
    • Ecommerce
    • Social Networking
    • Media & Entertainment
    • Food & Restaurant
    • Fitness
    • Retail
    • IoT
    • Manufacturing
    • Energy
    • Travel & Hospitality
    • On-Demand Solutions
    • Real Estate
    • Logistics & Distribution
    • Construction
    • Gaming

    Our Happy Clients

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    Partner at Dots & Dashes ApS
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