Our clients operate restaurant chains nationwide, employ more than 500+ staff, and serve thousands of customers daily. Their company is currently experiencing rapid growth, expanding its existing operations and acquiring new businesses. Their current separate and disparate systems slowed the enterprise planning and caused challenges with the supply chain due to a lack of data accuracy.
To support this growth, we partnered with them to implement a customized Odoo solution that can scale to meet future expansion and integrate its different operating regions. Post-Odoo ERP implementation resulted in a self-sufficient organization, reflected in the significant reduction of customer complaints and streamlined inventory and supply chain management, saving their time from 3 hours to just 5 minutes.
Our client, a restaurant chain operating multiple outlets, experienced significant challenges in managing their day-to-day operations. Inefficient tracking of inventory and supplier relationships, along with the inability to monitor ingredient usage and ensure food safety, created operational bottlenecks. They struggled to integrate orders from various channels, apply dynamic pricing, and manage billing effectively.
Moreover, managing customer complaints was tough, and tracking project budgets and expenses across outlets was time-consuming and error-prone. To overcome these hurdles, they needed a unified platform to streamline procurement, kitchen production, sales, helpdesk management, and financial tracking. We built a customized Odoo solution that automates workflows, improves real-time decision-making, and improves operational efficiency.
Tracking ingredient stock levels manually led to frequent stockouts or excess inventory, causing waste and profit loss. The team struggled with forecasting and inventory control.
Supplier management was inefficient, with no centralized method for rate negotiations, leading to higher costs and inconsistent pricing across vendors.
Ensuring food safety was difficult without proper tracking of stock movement, putting the business at risk of using expired products, impacting food safety and compliance.
Tracking ingredient usage for individual dishes and maintaining quality assurance at different production stages was nearly impossible, leading to inconsistency and waste.
Managing orders from multiple sources (dine-in, takeaway, online) and applying dynamic pricing with taxes and discounts was time-consuming and prone to error, affecting efficiency.
We implemented Odoo’s Purchase and Inventory apps to automate stock tracking. This ensured that purchase orders are generated automatically when stock drops below predefined levels, improving inventory accuracy.
We utilized Odoo's Vendor Price List feature, enabling streamlined supplier rate management and negotiations. This helped consolidate supplier information, making it easier to access and update prices.
We implemented Odoo's Lot/Serial Number Tracking feature to ensure FIFO (First In, First Out) stock rotation. This ensured food safety by reducing expired product usage and improving compliance.
Using Odoo’s Manufacturing Orders and Quality Control Points, we tracked ingredient usage per dish and implemented quality checks at multiple production stages to ensure consistent quality and minimize waste.
We integrated Odoo’s Sales and PoS apps to centralize multi-channel orders and automate billing. The system allowed for dynamic pricing, GST/VAT calculations, and service charges directly within the PoS system, streamlining the process.
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