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Riveira Resort

All-in-one resort service management

  • Web | Mobile support
Riveira Resort_Banner
  • Platform

    Web + Mobile Support
  • Industry

    Hospitality
  • Country

    India
  • Service

    Hospitality service management

Digital boost to premium hospitality

Smart digital shift for resort operations and service delivery

The client is a premium multi-service resort set in a scenic destination, offering luxury accommodations and a variety of curated guest experiences. These include wellness programs, adventure activities, gourmet dining, and tailored staycations, appealing to corporate and leisure travelers. With an expanding clientele and services, the resort sought to unify its operations and simplify internal communication.

To support continued growth, we undertook the large Odoo implementation project and helped them derive further benefits from already-made investments. Moreover, it also brings together all aspects of guest management, booking systems, service tracking, and internal coordination, creating a seamless experience for both guests and staff.

Client's problem statement

Enhancing luxury hospitality with smooth service delivery and tracking

The client, a luxury multi-service resort, was struggling with fragmented and manual operations across departments. With no centralized system, they faced difficulties in tracking inventory, managing staff, handling guest inquiries, and ensuring data privacy. Operational silos led to poor inter-department coordination, which is affecting service quality and productivity.

Guest inquiries were lost across multiple channels, inventory losses went unnoticed, payroll processing was time-consuming, and tasks lacked proper tracking. Sensitive data was visible across departments, raising privacy concerns. The resort needed a centralized platform to unify its operations, streamline workflows, ensure accountability, and protect critical business data.

Riveira Resort_Challenges

Challenges

  • Inventory for room furniture and daily consumables wasn't tracked properly, causing discrepancies and gaps in maintenance, leading to missing stock, damaged items, and service delays.

  • Guest inquiries were scattered across calls, emails, and walk-ins without any unified tracking system, causing missed follow-ups and confusion between departments.

  • Project progress and task responsibilities weren't being monitored, resulting in delays, a lack of accountability, and no record of time spent by employees.

  • Payroll processing was entirely manual, lacked approval workflows, and did not offer visibility by departments, increasing errors and HR workload.

  • All departments had unrestricted access to shared business data, raising serious concerns around privacy, misuse, and lack of information control.

Riveira Resort_Solutions

Solution

  • We used Odoo's Inventory module to categorize furniture and consumables, map assets to specific rooms via internal transfers, and track usage in real-time. Automated reordering rules were configured to maintain minimum stock levels and trigger timely purchase requests, ensuring accurate room inventory and proactive maintenance.

  • Odoo CRM was deployed to capture all guest leads centrally with channel tagging for source identification. Leads were auto-assigned based on department, enabling real-time tracking, structured follow-ups, and better guest response across sales, reservations, and operations teams.

  • The Odoo Project module was implemented to structure operations into defined projects and subtasks. Timesheet tracking was enabled to log work hours, monitor deadlines, and assign ownership, improving clarity, productivity, and timely execution across departments.

  • Odoo Payroll was configured with salary structures, department-level views, and monthly processing workflows. Integrated approval flows and payroll reporting allowed for efficient, transparent, and error-free salary computation for each department with minimal HR effort.

  • User roles and access permissions were defined using Odoo's User Management system. Department-specific access rights were enforced, restricting visibility to only relevant modules and data, ensuring privacy, compliance, and secure business operations.

Features

Custom features for coordinated services for fine resorts

Asset tracking

Track room-wise consumables and other goods with real-time inventory updates. Eliminate stock mismatches and maintenance delays by mapping items to rooms and automating restocking based on usage patterns.

Asset tracking

Payroll automation

Run monthly payroll with department-level control, structured salary components, and approval workflows. Save time, reduce errors, and give HR better clarity and control across the payroll process.

Payroll automation

Secure access

Protect sensitive data with role-based permissions. Give departments access only to what they need, ensuring operational security, privacy, and compliance across all user interactions in the system.

Secure access

Design

One-stop digital hub improving guest service and internal coordination

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Tools & Technologies

  • Python

  • PostgreSQL

  • Odoo 18

  • Razorpay

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See what our clients are saying

Client testimonials speak to our proven track record of delivering high-quality, agile solutions that meet unique business challenges

"It's been a fantastic experience working with Agile Infoways. They are limitless, which is why we trust them with a large percentage of our development projects, whether mobile applications, web apps, or IoT software. We trust Agile to be the operating partner."

"Agile Infoways has been an invaluable partner in the development of our DMEconnected systems for several years. Their expertise, professionalism, and unwavering dedication to our success have played a pivotal role in helping us deliver exceptional solutions to our medical professional customers."

"Agile Infoways helped us build a custom chatbot that significantly improves AI-guided profile-building processes for startups and experts. I recommend them to anyone who wants to build a user-friendly chatbot with all the needed integration."

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