The client is a premium multi-service resort set in a scenic destination, offering luxury accommodations and a variety of curated guest experiences. These include wellness programs, adventure activities, gourmet dining, and tailored staycations, appealing to corporate and leisure travelers. With an expanding clientele and services, the resort sought to unify its operations and simplify internal communication.
To support continued growth, we undertook the large Odoo implementation project and helped them derive further benefits from already-made investments. Moreover, it also brings together all aspects of guest management, booking systems, service tracking, and internal coordination, creating a seamless experience for both guests and staff.
The client, a luxury multi-service resort, was struggling with fragmented and manual operations across departments. With no centralized system, they faced difficulties in tracking inventory, managing staff, handling guest inquiries, and ensuring data privacy. Operational silos led to poor inter-department coordination, which is affecting service quality and productivity.
Guest inquiries were lost across multiple channels, inventory losses went unnoticed, payroll processing was time-consuming, and tasks lacked proper tracking. Sensitive data was visible across departments, raising privacy concerns. The resort needed a centralized platform to unify its operations, streamline workflows, ensure accountability, and protect critical business data.
Inventory for room furniture and daily consumables wasn't tracked properly, causing discrepancies and gaps in maintenance, leading to missing stock, damaged items, and service delays.
Guest inquiries were scattered across calls, emails, and walk-ins without any unified tracking system, causing missed follow-ups and confusion between departments.
Project progress and task responsibilities weren't being monitored, resulting in delays, a lack of accountability, and no record of time spent by employees.
Payroll processing was entirely manual, lacked approval workflows, and did not offer visibility by departments, increasing errors and HR workload.
All departments had unrestricted access to shared business data, raising serious concerns around privacy, misuse, and lack of information control.
We used Odoo's Inventory module to categorize furniture and consumables, map assets to specific rooms via internal transfers, and track usage in real-time. Automated reordering rules were configured to maintain minimum stock levels and trigger timely purchase requests, ensuring accurate room inventory and proactive maintenance.
Odoo CRM was deployed to capture all guest leads centrally with channel tagging for source identification. Leads were auto-assigned based on department, enabling real-time tracking, structured follow-ups, and better guest response across sales, reservations, and operations teams.
The Odoo Project module was implemented to structure operations into defined projects and subtasks. Timesheet tracking was enabled to log work hours, monitor deadlines, and assign ownership, improving clarity, productivity, and timely execution across departments.
Odoo Payroll was configured with salary structures, department-level views, and monthly processing workflows. Integrated approval flows and payroll reporting allowed for efficient, transparent, and error-free salary computation for each department with minimal HR effort.
User roles and access permissions were defined using Odoo's User Management system. Department-specific access rights were enforced, restricting visibility to only relevant modules and data, ensuring privacy, compliance, and secure business operations.
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