A mid-sized pharmacy chain, our client, with over 30 retail outlets, experienced setbacks due to fragmented systems. Manual stock updates, slow billing, and prescription errors were common. The business needed a centralized platform to manage sales, inventory, and prescriptions smoothly while keeping operations fast and simple, without relying on external tools.
We delivered a complete Odoo ERP solution tailored for pharmacy operations. The system consolidated inventory, billing, and prescription management under one dashboard. Real-time data and streamlined workflows allowed faster service at counters, smarter inventory decisions, and seamless control across locations to deliver greater accuracy, speed, and visibility across every store.
A mid-sized pharmacy chain operating 30+ outlets was experiencing growing pressure to manage prescriptions, drug stock, and billing efficiently. With no centralized system in place, staff juggled spreadsheets, manual logs, and outdated records. This led to operational silos, frequent delays, and inconsistent service across locations, especially during peak customer hours.
Key challenges included a lack of real-time inventory updates, no expiry or batch tracking, and slow billing processes. Overstocking, understocking, and missed expiry alerts became common. Frustrated by inefficiencies and system gaps, the client needed a single, flexible solution, prompting their decision to implement a custom Odoo development solution for complete operational control.
Tracking inventory across multiple outlets was time-consuming. Staff had no real-time view of product availability. It led to frequent stockouts, duplication, and delays during high-demand periods.
Staff lacked system alerts for upcoming expiries. Expired products were sold unknowingly, and near-expiry stock was often overordered due to no batch-wise tracking.
Products were not classified properly. Staff had to scroll or search randomly, and it used to cause delays during billing, especially with similar medicines under different brands.
Reordering was based on monthly averages. Fast-moving products went out of stock, while slow-moving ones piled up, and it led to losses and dissatisfied customers.
Staff picked whichever batch was visible first, ignoring expiry dates. This increased the chance of expired medicine sales and unnecessary write-offs.
Staff noticed stockouts only during billing, when customers asked for a medicine. This caused service gaps and customer dissatisfaction.
We implemented Odoo’s Product & Batch Management. Medicines were entered with brand, dosage, category, batch details, expiry dates, barcodes, and storage info. It created a centralized, searchable inventory system with real-time availability across all stores.
We enabled Lot & Expiry Tracking in Odoo’s Inventory module. The system now blocks expired batches, highlights near-expiry stock, and sends timely expiry alerts. It ensures safe sales and smarter inventory management.
We created structured Product Categories and custom Sub-Category fields using Odoo Studio. These were integrated into the POS interface, and it allowed filtered search by category and subcategory, which sped up product lookup and improved customer service.
We configured Odoo’s Reordering Rules with Min-Max quantities. Product Moves Reports and Inventory Forecasting were activated, which help plan purchases based on real trends and stock velocity instead of guesswork.
We enabled the First Expiry First Out (FEFO) method in Odoo’s Inventory settings. Combined with Lot/Serial tracking, the system now ensures that the soonest-expiring stock is picked first at every outlet.
We set up automated activity triggers when critical medicines dropped below minimum levels. Alerts are sent to responsible staff, and restocking occurs before items go out of stock, preventing customer impact.
Custom Odoo features now handle every pharmacy function natively
Our custom Odoo design fixed the pharmacy chain’s challenges instantly
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